Help & FAQ

Frequently Asked Questions

What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology. They have the same physical, chemical, and optical properties as natural diamonds.

How do I care for my jewelry?
Clean your lab-grown diamond jewelry regularly with warm water and mild soap. Store pieces separately to prevent scratching, and have them professionally inspected annually.

What is your return policy?
We offer a 30-day return policy on all unworn jewelry in original condition. Please contact us to initiate a return.

Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by location.

How can I contact customer service?
Visit our Speak to Us page or email us at support@luxeyduucks.com. We typically respond within 24 hours.