FAQ

Frequently Asked Questions

About Our Diamonds

What are lab-grown diamonds?
Lab-grown diamonds are real diamonds created in controlled laboratory environments using advanced technology. They have the same physical, chemical, and optical properties as mined diamonds.

Are lab-grown diamonds real diamonds?
Yes! Lab-grown diamonds are 100% real diamonds. They're certified by the same gemological institutes and are indistinguishable from mined diamonds, even by experts.

Do you provide diamond certificates?
Yes, all our diamonds come with certification from recognized gemological laboratories, detailing the cut, clarity, color, and carat weight.

Ordering & Shipping

How long does shipping take?
Standard shipping takes 5-7 business days. Express shipping options are available at checkout for 2-3 day delivery.

Do you ship internationally?
Yes, we ship worldwide. International shipping times vary by location, typically 7-14 business days.

Is my order insured?
All orders are fully insured during shipping for your peace of mind.

Returns & Exchanges

What is your return policy?
We offer a 30-day return policy. Items must be unworn and in original condition with all packaging and certificates.

How do I initiate a return?
Contact our customer service team to receive a return authorization and prepaid shipping label.

Care & Maintenance

How do I care for my diamond jewelry?
Visit our Jewelry Care Guide for detailed instructions on cleaning and maintaining your pieces.

Do you offer resizing?
Yes, we offer complimentary resizing within 60 days of purchase. Contact us for details.